The Kraken Support Center is the first place to check for answers. It features an extensive knowledge base with solutions to common issues such as login problems, withdrawals, and account verification.
- Contact Kraken Support
For real-time assistance, Kraken offers a live chat feature available 24/7. To access it:
- Visit the Kraken Support Center.
- Click on the Live Chat option (usually at the bottom of the page).
- Enter your issue and connect with a Kraken representative.
If your issue is complex, submitting a support ticket is the best approach. Follow these steps:
- Go to the Support section on Kraken’s website.
- Click Submit a Request.
- Select the relevant issue category.
- Provide detailed information and attach screenshots if necessary.
- Submit your ticket and wait for a response from Kraken’s team.
You can also reach Kraken’s support team via email (support@krakenwallets.info). This method is useful for non-urgent inquiries or documentation requests. Be sure to provide all necessary details in your email for a quicker resolution.
Kraken is active on social media platforms like Twitter (@krakenfx) and Reddit. While they do not handle account-specific issues publicly, they provide general updates and guidance.Facebook
1. How long does Kraken take to respond to support tickets?
Response times vary based on the issue. Simple inquiries may be answered within a few hours, while complex problems may take up to 24-48 hours.
2. Does Kraken offer phone support?
Currently, Kraken does not provide phone support. Users are encouraged to use live chat, email, or support tickets.
3. What should I do if I don’t receive a response from Kraken?
If you don’t receive a response, check your spam folder. If there's still no reply, try reaching out via live chat or resubmitting your ticket.
